Terms and conditions

These Terms and Conditions (hereinafter, " T&C ") regulate the online purchasing service that will allow the contracting of the products and/or services offered on the website www.steadygum.com (hereinafter SteadyGum). SteadyGum SL, with NIF B90279282 and address at Calle Mediterráneo 19 , San Juan de Aznalfarache (hereinafter, SteadyGum S.L.) is the owner of the website and provider of the products and/or services that are marketed through it.
The contractual sales relationship involves the delivery, in exchange for a price expressly determined on this website, of a specific product or service.
The purchase through this website implies adherence to the T&C in the version published at the time the website is accessed, which implies that the user:
– You have read and understand what is stated in this document.
– It is a person with sufficient capacity to hire.
– Is responsible for complying with the obligations included in the document.
– The user is responsible for the veracity of the data they provide during the online purchase process. Also, in the event that the contract on this website requires the registration of the user, the user has full responsibility for the use and custody of the username and password provided, being responsible for the acts carried out with them.
– The user must notify the provider, when aware of it, of the loss, disclosure or unauthorized access of a third party to their private registered user area.
– SteadyGum S.L. reserves the right to modify these T&Cs, without affecting the products or services that have been purchased through the Website prior to this modification.


In order to place an order, the user must be over 18 years of age.

In order to place the order, the user must provide all the data requested in the purchase process, which will be necessary to correctly fulfill the order.

To make purchases on the website, and the delivery service is home, a real address is necessary, with all the postal code, municipality, province and country information, as well as a telephone number to contact if you cannot make the delivery.

The company will work with the most appropriate transport company based on the circumstances of the merchandise and the destination.


2.1. PRICE

All prices of the products or services shown on the website exclude VAT, which will be calculated according to the type of client and address provided by the client. Prices will always be expressed in euros (€). The prices shown for each product or service do not include shipping and shipping insurance costs, which will be calculated according to the shipping address provided by the user. Any other additional services and remaining taxes that may apply to the purchased product are not included in the price and will be the responsibility of the buyer, unless clearly indicated otherwise. The prices applicable to each product or service will be those published on the website and applied directly by the contracting process in the last phase of this. Customs charges outside the European Union will be the responsibility of the buyer. The user acknowledges that the economic valuation of some of the products or services offered may vary in real time. In any case, this will always be communicated prior to the formalization of the sale. The user is obliged to pay at the time of placing the order, and may pay in any of the payment methods specified on the website. After payment is made, the user will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method and the destination address.


As a payment method, payment is offered by credit or debit card (Visa, Mastercard, JCB, UPI, Discover, American Express, B2B), paypal or bizum. To make the payment, the user will be redirected through a connection to the Redsys payment gateway, where they must enter their data to make the payment.

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.


‍SteadyGum S.L. will deliver orders for collection in store or at the address indicated by the user in the corresponding purchase form. SteadyGum S.L. does not assume any responsibility when the delivery of orders is not carried out as a result of the data provided by the user being false, inaccurate or incomplete, as well as for any cause attributable to the user. SteadyGum S.L. will carry out all necessary measures so that delivery can be made within the agreed period. SteadyGum S.L. Considers confirmation of payment, through any of the systems that are enabled, a necessary condition to be able to maintain delivery times. However, the deadlines indicated to the user are an estimate and may vary due to logistical reasons or force majeure. The delivery will be considered made from the moment in which SteadyGum S.L. or the transport company hired by it makes the product available to the user.


‍The exchange and return policy only applies to products purchased through our official website.


SteadyGum S.L. will accept order cancellations when requested prior to shipment.

To cancel, you must request it by sending an email to info@steadygum.com.


If it is a defective product, you must contact info@steadygum.com and send us a photo where the damage is clearly shown, and we will try to verify that the product is really defective.

In case you have to send the product, SteadyGum S.L. will be responsible for the shipping costs. At the same time that it is verified that this order was defective, a refund or exchange will be made to the affected user.
The product must have been unused and must be in its original box with the case and any accompanying labels. The customer will have a period of 30 calendar days to make the exchange or return.


If you receive an order that does not correspond to what you had purchased, you must contact info@steadygum.com and send us an image showing everything you have received and proof of payment and shipping. We will give you a solution once the content is verified.

In case you have to send the product, SteadyGum S.L. will be responsible for the shipping costs. At the same time that it is verified that this order was erroneous, a refund or exchange will be made to the affected user.
The product must have been unused and must be in its original box with the case and any accompanying labels. The customer will have a period of 30 calendar days to make the exchange or return.


SteadyGum S.L. grants 30 calendar days of trial of the products purchased on the website during which the buyer can return the product without having to plead or give any explanation in this regard. SteadyGum S.L. will return the amount paid by the user except shipping, return and customs costs.

To make exchanges or returns, you must bring the product back. The product must be in perfect condition and must be in its original packaging. Please contact us at info@steadygum.com for further instructions on how to return.


Once the package has been returned to our offices or warehouse, it will be processed before the approval of this return. If your return is approved, a full refund of the price of the merchandise will be issued and you will be notified by email of the transaction. Once your refund is issued, you can expect it to be effective within 5-10 business days.


In the event that the Client wants to make an exchange or return for reasons other than those indicated in this point IV, the shipping will be borne by the client.

In any case, the client will assume the shipping costs if he decides to make the exchange or return with a company other than the one indicated in point I of these TIC.

For any exchange or return, the customer must contact the company by email at info@steadygum.com where they will be instructed how to proceed.



Products purchased through the SteadyGum website may be picked up at the point of sale where the customer has placed their order, or they may also be sent to the postal address indicated on the order form. , and it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.


Once an order has been placed for collection at the point of sale chosen by the customer, the customer may pick it up within 48 hours of its confirmation. It is possible that, for some products, due to logistics and business hours, this withdrawal period may be extended up to 72 hours. In the event that a technical incident arises, once this circumstance has been communicated to the user, the maximum delivery period will be 30 days in any case.

If you have indicated in the order that the purchased products will be collected at the point of sale, they must be removed within a maximum period of thirty (30) business days from the date of receipt of the confirmation of the purchase made.

To proceed to collect the products, you must follow the following steps:

If you wish to collect the products personally: the customer must go to the chosen point of sale when formalizing the order and identify themselves with their ID, passport or any other original official document that establishes the identity and nationality of its current owner and show proof of receipt. purchase, and collect the product(s).
If you want the products to be picked up by a third party other than the customer: (person authorized to pick up) the authorized person must show the receipt sent by email along with an authorization to pick up (authorization to pick up) signed and completed by the customer. client that contains the complete data of the client and person authorized to withdraw (name, surname, DNI number, passport or any other official document that establishes the identity and nationality of its current holder and address) the place, date and purpose of authorization; and a photocopy of the client's DNI or passport or any other current official document that establishes the identity and nationality of its current holder.

It is essential that the Authorized Person identify themselves by means of their DNI, passport or any other official document that establishes the identity and nationality of its holder in original and current validity.


In the event of a request for home delivery of the order, delivery will generally be made within a period of between 1 and 30 days, depending on whether the delivery is in national, community or non-community territory, from the confirmation of the order. except for causes of force majeure.

In order to guarantee maximum quality and satisfaction for our customers, the customer can check the availability of the service in their area during the online purchasing process, after selecting the product and entering the delivery address.

The transport company will make a first attempt to deliver, and if it is not possible, it will make a second attempt. The transport company may make more delivery attempts or send it to the franchise, where the customer will have up to 10 days to pick it up. At any time, the transport company will be able to inform you of the status of the delivery using the order locator.


‍The website provides access to Internet content belonging to SteadyGum S.L. to which the user can have access. The user assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the user will be responsible for providing truthful and lawful information. The user is responsible for making appropriate use of the content and services that SteadyGum S.L. offers through its website and by way of example but not limitation, not to use them to (i) engage in illicit, legal illegal or contrary to good faith and public order activities; (II) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or violating human rights; (Iii) cause damage to the physical and logical systems of SteadyGum S.L., its suppliers, distributors or third parties, introduce or spread computer viruses on the network or any other physical or logical systems that are likely to cause the aforementioned damages; (Iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

SteadyGum S.L. reserves the right to eliminate all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, order or public safety or that, in their opinion, are not suitable for publication.


SteadyGum S.L. complies with the guidelines of Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other current regulations. at all times, and ensures the correct use and processing of the user's personal data. To this end, together with each personal data collection form, in the services that the user may request from SteadyGum S.L., it will inform the user of the existence and acceptance of the particular conditions of the processing of their data in each case, informing of the responsibility for the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and communications of data to third parties, where applicable. Likewise, SteadyGum S.L. informs that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.


SteadyGum S.L., by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts). , brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by SteadyGum S.L. or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the mandatory authorization of SteadyGumS.L.. The user may view the elements of the portal and even print, copy and store them on the hard drive of their computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the SteadyGum pages.


SteadyGum S.L. is not responsible, in any case, for damages of any nature that may be caused, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content. , despite having taken all the necessary technological measures to avoid it.


SteadyGum S.L. reserves the right to make, without prior notice, any changes it deems appropriate to its portal, and may modify, delete or add both the content and services provided through it and the way in which they appear presented or located on its website. portal.

SteadyGum S.L. may replace the conditions presented here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.


In the event that the website enables links or hyperlinks to other Internet sites, SteadyGum S.L. will not exercise any type of control over said sites and content. In no case does SteadyGum S.L. will assume responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. . Likewise, the inclusion of these external connections will not imply the obligation of any type of association, union or collaboration with the connected entities.


SteadyGum S.L. will pursue non-compliance with these conditions, as well as any improper use of its portal, taking all civil and criminal actions that may apply by law.


In the event that any clause of these T&C is declared void, the other clauses will remain in force and will be interpreted taking into account the spirit of these T&C.


These conditions will be governed or understood in accordance with Spanish legislation in that which is not expressly established. SteadyGum S.L. and the user agree to submit any controversy that may arise from the provision of the products or services to the Courts and Tribunals of Seville.